JOB SUMMARY: 

The HIM Operations Support role provides advanced support to the Health Information Management (HIM) department while also serving as a key contributor to high-level revenue cycle initiatives. This position offers specialized knowledge, project leadership, and cross-functional collaboration to enhance data integrity, reimbursement accuracy, and operational efficiency.

QUALIFICATIONS

• Bachelor’s Degree required; Degree as a Registered Health Information Administrator (RHIA) or Registered Health Information Technician (RHIT) from an accredited school preferred.
• Computer experience required in windows, spreadsheet and word processing
• Two or more years of previous hospital management/supervisory experience in health information management/medical records preferred

• Strong understanding of medical terminology, coding principles, HIPAA regulations, and revenue cycle operations.
• Proven ability to work independently and manage multiple priorities in a fast-paced healthcare environment.
• Thorough knowledge of insurance verification process required
• Excellent communication, analytical, and organizational skills.

OCCUPATIONAL EXPOSURE

Category III exposure to bloodborne pathogens and may encounter chemical hazards.

RESPONSIBILITIES:

• Assist in daily HIM operations, including document management, record integrity, and compliance with hospital policies and regulatory standards.
• Support special HIM projects focused on improving workflows, documentation standards, and department efficiency.
• Collaborate with Revenue Cycle leadership to support high-level initiatives, such as denial prevention, charge capture reviews, audit readiness, and process improvement.
• Provide training and mentorship to HIM staff, including onboarding support and ongoing education on best practices.
• Act as a liaison between HIM and Revenue Cycle departments to streamline communication and align strategic goals.
• Analyze HIM and Revenue Cycle data to identify trends, discrepancies, and opportunities for improvement.
• Support interim operational coverage as needed, including during periods of leadership leave or transition.
• Participate in project meetings, develop action plans, and follow through on deliverables related to HIM and Revenue Cycle priorities.
• Perform all duties as assigned

Leadership Responsibilities in the Absence of the HIM Manager:

In the absence of the HIM Manager, the HIM Operations Support will assume the following duties:

•  Manage staff schedules and oversee the timekeeping system to ensure payroll accuracy.
• Communicate and present departmental updates to appropriate stakeholders.
• Evaluate processes and technology, providing recommendations for improvements.
• Provide oversight and guidance to assigned staff, supporting fulfillment of job responsibilities and departmental goals.
• Assist in managing escalated issues as needed.
• Communicate organizational initiatives and updates to assigned staff.
• Participate in the recruitment, hiring, training, development, and motivation of assigned staff.
• Conduct annual performance reviews for assigned staff.
• Champion the organization’s vision and values, integrating them into daily operations.
• Perform additional duties as assigned.

PHYSICAL DEMANDS

• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• While performing the duties of this job the employee is frequently required to sit, converse, and listen; use hands to touch, handle, or feel objects, tools or controls; and to reach with hands and arms. Specific vision abilities required by this job include close vision and the ability to adjust focus.
• The employee must be able to lift and/or carry over 20 pounds on a regular basis and be able to push/pull over 25 pounds on a regular basis.
• The employee must be able to stand and/or walk at least five hours per day.
• Ability to sit for long periods and to perform desk and office activities.

 WORK ENVIRONMENT

• The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

JOB CODE: 1000943