JOB SUMMARY

The Lead Therapy Services Front Office Coordinator’s role is to perform, monitor, and oversee all admin functions at their assigned clinic.

QUALIFICATIONS

•  High School Diploma required.
• Minimum of three years’ experience in an outpatient medical office setting.
• Experience in an Outpatient Physical Therapy practice setting preferred
• Two years of leadership experience in an outpatient medical office environment required.
• Excellent communication skills required.
• Ability to problem solve, multitask and prioritize.
• Proficient in MS office applications including Outlook, Word, Excel, and Powerpoint.
• Proficient with Electronic Medical Record software.

RESPONSIBILITIES:

• Day to day supervision of a team of front office coordinators at an assigned clinic.
• Assist the Clinic Support Supervisor with staffing schedules.
• Registers and schedules patients for therapy services.
• Maintains daily referral data to ensure patients are scheduled in a timely manner.
• Maintains insurance authorization information and communication per organization requirements and processes.
• Collects payments via credit card/check/cash and follows payment collections and posting processes.
• Has knowledge of medical billing and insurance practices at a level suitable for their role.
• Manages patient notifications and alerts efficiently and timely.
• Scans paperwork into multiple EMR systems.
• Maintains patient care records in accordance with HIPAA and local organizational rules and standards.
• Communicates and coordinates with the central business office team.
• Manages communication requests from patients in an effective and timely manner.
• Reviews schedules daily with local clinical leadership for efficiency and optimization.
• Communicates professionally and effectively in person, by phone, via electronic messaging platforms, and via email.
• Manages cancellations and rescheduling requests efficiently and timely.
• Assists the Clinic Support Supervisor with clinic administrative audits.
• Must be able to prioritize workload and multitask as required.
• All other duties as assigned

JOB CODE: 1000933